2026 INCTO Clinic

Amplify Impact: How AI is Transforming K-12 Tech Teams
AI is no longer a future concept?it?s a practical tool reshaping how K-12 technology teams operate every day. In this session, Billy Bass shares how Five Star Technology Solutions is leveraging AI to streamline workflows, reduce response times, and create more consistent, scalable support systems.

From reimagining ticketing into a unified, tiered model through SPARK to automating resource dispatch based on ticket content and technician skillsets, this session highlights real-world strategies that are driving efficiency and improving outcomes. Attendees will also explore how tools like Gemini for Education can be used securely to enhance operations while maintaining strong data protection practices.

Walk away with actionable ideas to simplify processes, better support your teams, and amplify the impact of your IT organization.